FAQ's
We've tried to answer the most common questions below, but if you don't find what you're looking for, please reach out to us using the contact form below, or via email at support@taigora.com, we'd love to hear from you!
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long will it take my order to ship?
Most orders ship within 2-3 days from the time you place your order, we offer free standard shipping on all all U.S. orders, and orders typically arrive 7-10 days from the time you place your order.
How can I initiate a return?
We don't currently accept physical returns, but we will honor any refund requests up to 60 days after you receive your item. If you're not happy for any reason, shoot us an email at support@taigora.com, and we'll do whatever we can to make it right!
Can I make an exchange?
Yes! We'd be happy to work with you on an exchange, please reach out to us at support@taigora.com and let us know the details.
Do you ship internationally?
We currently ship to the U.S. Apologies to the rest of our overseas friends, but we hope this changes soon!
Orders
Below are some of are common questions about orders
How can I track my order?
You'll receive tracking information in your email as soon as it's available, typically 2-3 days after you place your order (when your order ships).
What if I have questions about my order?
If you have any questions about your order, please email us at support@taigora.com and we'll respond as soon as possible, usually within the hour!
What if I'm not happy with my order?
We offer 60-day, no-hassle refunds; if you're not happy for any reason, reach out to us at support@taigora.com and we'll issue you a full and immediate refund.
Can I change the delivery address of my order?
If the order hasn't shipped yet, it may be possible to update your delivery address, please reach out to us at support@taigora.com as soon as possible, and we'll see what we can do!
Products
Below are some common questions about our products
What size are your yoga mats?
All our yoga mats are one size, 24" x 68" (61cm x 173cm), and 0.12in (3mm) thick, lightweight and portable.
What material do you use in your yoga mats?
Our yoga mats are made using polyester and natural rubber; the top is constructed of a soft-to-the-touch microfiber suede material, while the bottom is constructed of all-natural, non-slip rubber.
Where are your yoga mats made?
All our products are manufactured and printed in the U.S. at our partner facility in Phoenix, AZ.